BetMGM Privacy Policy

We at BetMGM Casino are committed to protecting your personal information and being transparent about how we collect, use, store and share your data. This Privacy Policy applies to BetMGM Canada Inc. and governs your use of our services accessed through our Ontario and Alberta platforms. By creating a BetMGM login and using our betmgm online casino, sportsbook and poker products, you agree to the practices described in this policy.

Who We Are

BetMGM Canada Inc. is registered at 88 Queens Quay West, Suite 2500, Toronto ON M5J 0B8, with correspondence handled through P.O. Box 1010, First Canadian Place RPO, Toronto ON M5K 1P2. We operate as an indirect, partially-owned subsidiary joint venture of MGM Resorts International and are part of the Affiliate Group comprising MGM, Entain plc and BetMGM. In Ontario, our services are conducted under the authority of iGaming Ontario (iGO), and in Alberta under the Alberta iGaming Corporation (AiGC). Account closure and certain Customer Care correspondence is also processed through our Jersey City, New Jersey office.

Information We Collect

When you register for a bet mgm account or use our betmgm casino app, we collect a range of personal information necessary to verify your identity, manage your account and provide our services in compliance with provincial gaming regulations.

• We collect your name, date of birth, address, email and phone number when you sign up for a betmgm sign up bonus or create an account
• We gather government-issued identification and proof-of-address documents when verification is required
• We record your gaming and wagering activity across our casino, sportsbook and poker products
• We track deposit and withdrawal history, including payment method details
• We collect technical data such as IP address, device type, browser information and geolocation data used to confirm you are physically present in the licensed province
• We log your interactions with customer support, including chat transcripts and phone records
• We collect data related to your participation in our BetMGM Rewards loyalty program

Information From Third Parties

We at BetMGM Casino verify your identity using Canadian credit bureaus, including TransUnion Canada via Aristotle and Equifax Canada via GBGroup. Where additional checks are needed, we use Jumio to confirm government-issued identification and proof of address. Our BetMGM platform may also receive information from payment providers, fraud-prevention services and regulatory bodies such as the AGCO and AGLC.

How We Use Your Information

Our BetMGM online casino uses your personal data for the following purposes:

• We use your information to verify your age and identity before allowing real money gaming
• We process your deposits and withdrawals through our Cashier system
• We monitor your location continuously to ensure your wagering session complies with provincial boundaries; a session is terminated immediately if your device leaves the licensed province
• We use your data to detect and prevent fraud, money laundering and underage access
• We send you promotional communications about our betmgm promo code and betmgm bonus code offers, where you have consented to receive them
• We use your activity data to administer BetMGM Rewards, including tier tracking and points expiry
• We respond to your inquiries submitted through our Help & Customer Care portal
• We use your information to comply with responsible gambling obligations, including self-exclusion enforcement

Sharing Your Information

We do not sell your personal information. However, our BetMGM Casino may share your data under specific circumstances:

• We share information with regulatory authorities, including iGaming Ontario, the AGCO and the AGLC, as required by law
• We share data with identity verification providers such as Aristotle, GBGroup and Jumio
• We share information within the Affiliate Group, comprising MGM, Entain plc and BetMGM, for account management and rewards purposes
• We disclose information to payment processors to complete transactions made through Interac e-Transfer, PayPal, Apple Pay, credit and debit cards and other supported methods
• We may share your data with law enforcement or courts where legally compelled
• We share information with third-party service providers who support our BetMGM sportsbook app and betmgm casino app infrastructure

Cookies and Tracking Technologies

We use cookies and similar tracking technologies when you access our betmgm login page or navigate our BetMGM casino - real money platform. Cookies help us remember your preferences, keep you securely logged in through your betmgm ontario login or betmgm casino ontario login credentials, and analyze how you interact with our services. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use our BetMGM app or website features.

Data Security

We are committed to protecting your data through administrative, technical and physical safeguards designed to prevent unauthorized access, disclosure or alteration. Our security measures apply across our desktop platform, our BetMGM ontario app and our iOS and Android applications. Despite our efforts, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with Ontario and Alberta gaming regulations, tax obligations and dispute resolution requirements. Even after you close your account, we may retain certain records for regulatory, legal or accounting purposes.

Your Rights

You have certain rights regarding your personal information held by our BetMGM Casino:

• You may request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You may withdraw consent to marketing communications by contacting optout@betmgm.com
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may contact our Customer Care team through the Ontario phone line at +1-343-488-5355 or the Alberta phone line at +1-732-268-1930

Accessibility and Complaints

If you experience accessibility issues while using our services, you can reach us at accessibility@betmgm.com. Complaints regarding your personal data are handled through our Customer Care Dispute Resolution (CCDR) programme and must be resolved within 90 days of us becoming aware of the dispute. Unresolved Ontario complaints may be escalated to iGaming Ontario at 90 Sheppard Avenue East, Suite 310, Toronto M2N 0A4.

Age and Location Restrictions

Our services are restricted to players who meet the provincial minimum age requirement — 19+ in Ontario and 18+ in Alberta — and who are physically located within the licensed province at the time of play. We collect and verify location data continuously, and any technology used to obscure or falsify your location is strictly prohibited. Residents of certain restricted jurisdictions, including Afghanistan, Curacao, Cyprus, Ethiopia, Iran, North Korea, Iraq, Kuwait, Somalia, Syria and Yemen, are not authorized to use our platform.

International Data Transfers

Because BetMGM Canada Inc. maintains certain operational and correspondence functions through our Jersey City, New Jersey office, your data may be processed outside of Canada. We take appropriate steps to ensure that any cross-border transfer of your information is conducted in accordance with applicable privacy laws and with safeguards designed to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our BetMGM casino app, sportsbook or poker platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, you can reach our Customer Care team 24/7 through the Help & Customer Care portal, live chat within our BetMGM app, or by email at support@ab.betmgm.ca. We are here to help you understand your rights and ensure your experience with our BetMGM Canada platform remains secure and transparent.